A website and mobile app where homes and offices book doorstep pickup of old electronics, plus an operations panel to schedule pickups, manage collection agents, weigh and track collected e-waste and issue recycling certificates.
Pickup requests came in by phone and WhatsApp, agents were assigned by calling around, and collected items were noted on paper. The company could not tell customers when an agent would arrive, did not know how much e-waste of each type was in the warehouse, and prepared recycling certificates by hand for business clients.
Customers now choose what they want to recycle on the website or app, see an indicative value or reward points, and book a pickup slot at their address. The operations panel assigns each request to the right agent, who weighs the items at the doorstep, and the customer follows the pickup live. Every kilogram collected is recorded by category, dispatched to authorised recyclers in batches, and a digital recycling certificate is issued automatically.
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