The restaurant's own ordering website with menu, cart, online payment and table booking, and an admin panel with a live order board, kitchen view, outlet-wise menus, offers and sales reports.
Almost every online order came through food delivery apps, which took a large commission and kept the customer details. Tables were booked over the phone, and the menu on the old website was an image that had to be redesigned for every price change.
Customers now order directly from the restaurant: they browse the menu by category, pick portions and add-ons, apply an offer and pay online or on delivery, or reserve a table for a chosen time and number of guests. Orders appear instantly on a live board for the team, the kitchen sees what to cook next, and managers change menus, prices, timings, delivery areas and offers for each outlet in seconds.
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